Return Policy
If you are not satisfied with your purchase or have any questions regarding your order, please contact us at info@shop-lo-res.com.
Returns
- You have 14 days from the date received to return an item.
- Returned items must be unused and in the same condition as received, in the original packaging, and with a proof of purchase.
- You are responsible for the cost of shipping for returned or exchanged items.
Exchanges
- Items can be exchanged for a different size or for an item of equal value.
- Please email info@shop-lo-res.com and we'll check our stock to make sure you get the item you want.
Refunds
- If you would like a refund, email info@shop-lo-res.com.
- Returned items will be inspected when received. You will be notified of the status of the refund, and if approved, a refund will be issued to the original method of payment.
Shipping Info
US:
- $8 flat rate on all US domestic orders
- FREE SHIPPING on orders over $50
CANADA:
- $25 flat rate shipping to CANADA
- FREE SHIPPING on orders over $100
Order Processing
- Please allow 3-5 business days to process orders. Once the order is shipped you will receive a tracking number via email.
- We are not responsible for any lost or stolen packages. If you have any questions regarding your order, please contact us at info@shop-lo-res.com.
Note: We are not in the office during the weekends. We also do not ship on holidays.
Accessibility
LO-RES is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.
We welcome your feedback on the accessibility of our website. Please let us know if you encounter accessibility barriers by contacting us at info@shop-lo-res.com